topic phones broken in Contracts & Billing

phones broken

Carly2891 — Wed, 22 Nov 2023 09:32:21 GMT

My phone has broken. I tried calling EE yesterday to upgrade and get a new phone but she had to send me a text with a pin code to verify terms and conditions..

I don't have another phone to insert my sim to get a pin code. How can I upgrade without this?

Re: phones broken

Katie_B — Wed, 22 Nov 2023 09:36:02 GMT

Hello @Carly2891.

Welcome to the community.

Did you advise the agent you have no access to your phone?

Do you possibly have another device you could use or borrow to put your SIM in?

Katie

Re: phones broken

Carly2891 — Wed, 22 Nov 2023 09:45:34 GMT

Yes I told her. I don't have access to another mobile, just a landline.

I asked if she could email me the pin but she wasn't able to.

Re: phones broken

Katie_B — Wed, 22 Nov 2023 10:20:57 GMT

Hi @Carly2891.

Do you have a local EE Store near?

You could also visit the store with photo ID.

Katie