https://community.ee.co.uk/t5/Contracts-Billing/Early-Upgrade/m-p/1329579#M80102 <P>Hi</P><P>When i took out my Samsung Galaxy S23 Ultra with EE back in March i paid the extra to upgrade any time im looking at going to Iphone 15 Pro Max and i can upgrade for £100 the price difference is around £2 which isnt a bank breaker.</P><P>4 months ago my phone was replaced by Domestic and General as i broke the screen i gave EE the new IMEI when i got my replacement as i didnt want it to mess around with any of my upgrading process which i was told it takes a few weeks to update on the system this was 4 months ago and its still showing up as a Unknown device and im worried if i upgrade they will send this back to me saying its not the same phone i was given when i signed up with EE how can i get this sorted</P> Tue, 21 Nov 2023 16:00:12 GMT Sarahs1986 2023-11-21T16:00:12Z https://community.ee.co.uk/t5/Contracts-Billing/Early-Upgrade/m-p/1329579#M80102 <P>Hi</P><P>When i took out my Samsung Galaxy S23 Ultra with EE back in March i paid the extra to upgrade any time im looking at going to Iphone 15 Pro Max and i can upgrade for £100 the price difference is around £2 which isnt a bank breaker.</P><P>4 months ago my phone was replaced by Domestic and General as i broke the screen i gave EE the new IMEI when i got my replacement as i didnt want it to mess around with any of my upgrading process which i was told it takes a few weeks to update on the system this was 4 months ago and its still showing up as a Unknown device and im worried if i upgrade they will send this back to me saying its not the same phone i was given when i signed up with EE how can i get this sorted</P> Tue, 21 Nov 2023 16:00:12 GMT https://community.ee.co.uk/t5/Contracts-Billing/Early-Upgrade/m-p/1329579#M80102 Sarahs1986 2023-11-21T16:00:12Z https://community.ee.co.uk/t5/Contracts-Billing/Early-Upgrade/m-p/1329610#M80107 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3073498">@Sarahs1986</a></SPAN>&nbsp;</P> <P>Thanks for coming back to the community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>If you give us a call on 150, the team can check which device we have registered for you on your account and help you with the upgrade.&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Tue, 21 Nov 2023 17:31:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/Early-Upgrade/m-p/1329610#M80107 Leanne_T 2023-11-21T17:31:51Z