topic Re: Friends and family in Contracts & Billing

Friends and family

Bikerdan1986 — Tue, 21 Nov 2023 05:01:12 GMT

Hi i have just upgraded my sim only deal and lost my friends and family discount. I have spoken to 150 and finding it very hard to get it reinstated they have now put a 30% bt ee discount but its time limited and not the same as what i had. So im just wondering how i can get back my friends and family discount as i was told that was life time.

Thanks for any help and advice that can be given.

Re: Friends and family

Katie_B — Tue, 21 Nov 2023 07:38:55 GMT

Hello @Bikerdan1986.

Welcome to the community.

Did you receive a friends and family discount because you used to work for EE?

Speak soon,

Katie

Re: Friends and family

Bikerdan1986 — Tue, 21 Nov 2023 07:47:00 GMT

Hi no i got it from being a friend iv had it for about 9 years.

Thanks

Dan

Re: Friends and family

Katie_B — Tue, 21 Nov 2023 07:50:15 GMT

Thanks for confirming @Bikerdan1986.

Does your friend still work for EE?

Katie

Re: Friends and family

Bikerdan1986 — Tue, 21 Nov 2023 07:57:21 GMT

Im not to shore havent seen him since covid but i cant see why not as he has been with ee for years now so i would say yes he still working for ee.

Dose it matter if he is there as i was told the discount as a life time discount?

Thanks

Dan

Re: Friends and family

Katie_B — Tue, 21 Nov 2023 08:07:11 GMT

If the employee leaves the company then friends and family discount will drop off when your change your plan/upgrade @Bikerdan1986.

Please check if the employee is still with EE if they are they will be able to contact the relevant internal team to get your discount reapplied.

Katie