topic Re: My number in Contracts & Billing

My number

Walter93 — Mon, 20 Nov 2023 16:46:46 GMT

I've changed phones . Stayed with EE however my contacts can't see my original number which I'm keeping

Re: My number

Schockwave — Mon, 20 Nov 2023 16:51:59 GMT

@Walter93 , did you order an upgrade? If that is the case, did you put your original SIM card in the phone?

If you did not do an upgrade, and it was a new contract, or pay as you go, and there was a new SIM card, then that is probably why no-one can see your original number.

Re: My number

Walter93 — Mon, 20 Nov 2023 17:10:55 GMT

I've spoken to EE
They transferred all my details over also my original number. The new sim
shows my number however my phone doesn't ring when they call . I also text
and they replied asking who I am.
I'm at a loss what to do

Re: My number

Schockwave — Mon, 20 Nov 2023 17:13:41 GMT

@Walter93 , not sure what phone you have, but I would suggest you go to settings, about and take a look what number is showing up, as it looks like it may have a different number.

Have you rebooted your phone?

Re: My number

Walter93 — Mon, 20 Nov 2023 17:23:55 GMT

It's an A34 . The new sim shows my old number .
Ee said it was all sorted .
Should I put my old sim in too ? Will that work with 2 sim cards ?
I did shut it down.

Re: My number

bristolian — Mon, 20 Nov 2023 18:14:11 GMT

If you purchased your chosen new phone as an upgrade, it may have come with a "spare" SIM incase your current one wasn't working or didn't fit.

There was no need to use that new SIM, but just swap your existing SIM from your old phone to your new phone - your number would have transferred as a matter of course. If your new phone came with a new SIM and you've activated it, you will need to use that instead, you can't have 2 SIMs with the same number.

What is it that you've done so far?

Re: My number

Walter93 — Mon, 20 Nov 2023 18:25:59 GMT

Yes I have the new sim in my phone . It shows a different number . On the
EE app my old number shows on my plan . That's confusing ?

Re: My number

bristolian — Mon, 20 Nov 2023 18:35:06 GMT

When you say "it" shows a different number, what is "it" exactly?

An upgrade is changing your phone but keeping your number - so if your old number shows on your myEE account, that is correct.

Re: My number

Walter93 — Mon, 20 Nov 2023 19:43:59 GMT

' it ' is the new sim in my new phone .
If I put my old sim in the message says emergency only

Re: My number

Schockwave — Mon, 20 Nov 2023 22:18:27 GMT

@Walter93 , I would suggest you ring customer service in the morning and speak to them, they can take a look for you,

Re: My number

Walter93 — Tue, 21 Nov 2023 07:43:41 GMT

Thank you for your help 🙏

Re: My number

Schockwave — Tue, 21 Nov 2023 15:01:25 GMT

@Walter93 , you are welcome, glad we could help and that you are now sorted.