topic Re: Billing in Contracts & Billing

Billing

Mahad20 — Mon, 20 Nov 2023 12:41:22 GMT

Hi,

whenever I click on pay now it takes me to approve my account and once I’ve done it it keeps coming up with a text saying your payment was not successful. How do I fix this

Re: Billing

Schockwave — Mon, 20 Nov 2023 15:18:00 GMT

Hello @Mahad20 ,

Welcome to the community,

Is this for a contract payment or does this have to do with pay as you go?

If contract payment, I would suggest speaking to customer service.

Re: Billing

XRaySpeX — Mon, 20 Nov 2023 15:32:14 GMT

Try using Fast Pay online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.