topic Failed credit score in Contracts & Billing

Failed credit score

Love770 — Mon, 20 Nov 2023 00:29:45 GMT

I was informed my credit score is giid but they declined

Re: Failed credit score

Love770 — Mon, 20 Nov 2023 00:24:30 GMT

I was trying to get a new sim card yesterday but they declined I don’t know why when i asked then they say its under data

Re: Failed credit score

Chris_B — Mon, 20 Nov 2023 05:21:03 GMT

@Love770 EE don’t have to explain why you failed the check probably because it’s an automated process and they don’t have access to the workings of that result.

Re: Failed credit score

Katie_B — Mon, 20 Nov 2023 07:41:09 GMT

Hello @Love770.

Welcome to the community.

Did the team able to provide you with anymore information?

We recommend allowing 6 months before reapplying.

Katie

Re: Failed credit score

Love770 — Mon, 20 Nov 2023 10:10:10 GMT

They give me this code to check whats going on

AN-406647560

Re: Failed credit score

Leanne_T — Mon, 20 Nov 2023 12:03:09 GMT

Hi @Love770

Thanks for coming here.

Was this code provided by our customer care team?

Is this being looked into for you?

Leanne.

Re: Failed credit score

Love770 — Mon, 20 Nov 2023 12:07:19 GMT

This one is for my wife

Re: Failed credit score

Leanne_T — Mon, 20 Nov 2023 12:18:36 GMT

Has your wife placed an order that was successful? @Love770

Leanne.

Re: Failed credit score

Love770 — Mon, 20 Nov 2023 12:20:09 GMT

No they declined

Re: Failed credit score

Leanne_T — Mon, 20 Nov 2023 13:23:15 GMT

Thanks @Love770

Has she spoken to our customer care team and had the reference number provided?

Leanne.