topic Re: Perk code within 30 days in Contracts & Billing

Perk code within 30 days

Mdimiller — Sat, 18 Nov 2023 20:10:35 GMT

Hello, I recently upgraded my phone within the last 30 days and have now tried to add a perk code by calling ee. However they have just confirmed it has to be at the point of sale, despite their FAQs still stating it can be done within 30 days of sale. I would have added it at point of sale had I known, but didn't have access to the code then, so proceeded on the basis i could add it after. Has anyone been able to successfully add a code post sale recently?

Re: Perk code within 30 days

XRaySpeX — Sat, 18 Nov 2023 20:15:07 GMT

Yes, the general rule is that Discount codes may be applied by calling CS within 30 days of purchase if it wasn't at PoS when buying a new contract or upgrading. They cannot be applied mid-term.

Re: Perk code within 30 days

Mdimiller — Sat, 18 Nov 2023 20:17:54 GMT

Thanks thats what I thought (and it still states that on their website) but when I called them they said I can't despite being with 30 days. Are these forums monitored by anyone from EE?

Re: Perk code within 30 days

Christopher_G — Sun, 19 Nov 2023 08:54:27 GMT

Hi @Mdimiller

Welcome to the community.

I'm really sorry that you weren't able to get help with this last time you called. You can add a Perk discount within the first 30 days. Could you try calling back on 150 to discuss this again please? They should be able to take the code and add it for you.

Chris