topic Re: Cancel contract due to Roaming Pass price increase? in Contracts & Billing

Cancel contract due to Roaming Pass price increase?

Redmi — Sat, 09 Sep 2023 20:03:31 GMT

When signing up to your 24-month mobile contract recently, the deciding factors were the price of the plan itself, as well as the price of the addons advertised as benefitting EE users. Your recent Roaming Pass price announcement, increasing the price from £15 to £25 per month from October is not only not in line with the Consumer Price Index, but is also a price increase outside of your annual price increase in March.

As such, please confirm EE customers can cancel their contracts without incurring penalties.

Re: Cancel contract due to Roaming Pass price increase?

Northerner — Sat, 09 Sep 2023 20:29:33 GMT

Hi @Redmi

It isnt compulsory and your choice to use it, essentially no you will not be able to cancel.

Thanks

Re: Cancel contract due to Roaming Pass price increase?

Redmi — Sat, 09 Sep 2023 20:47:56 GMT

Arguably, customers are misled into what the costs are when signing up to a contract, even if these costs aren't compulsory. Had I known the Roaming Pass was going to be £25 and not £15 (after a £5 increase last March), I never would have signed up with EE. Looking at this price increase, EE can do what they want with their other non-compulsory addons and their customers just have to sit out the remainder of their contracts?

Re: Cancel contract due to Roaming Pass price increase?

Schockwave — Sat, 09 Sep 2023 21:03:30 GMT

@Redmi , where did you get that the roaming pass is increasing from £15 to £25? Not heard that one, and you do not have to have roaming pass.

Re: Cancel contract due to Roaming Pass price increase?

Redmi — Sat, 09 Sep 2023 21:24:04 GMT

@Schockwave

I got a text from EE about price increase. Can also see here and other news sites.

For me personally, I travel a lot in the EU and it came down to between O2 (free roaming) and EE. I finally chose EE thinking I could live with £15 for the Roaming Pass as their base plan was cheaper, but see now that was the wrong choice.

Re: Cancel contract due to Roaming Pass price increase?

XRaySpeX — Sat, 09 Sep 2023 21:46:42 GMT

@Schockwave : It's been recently added to the help article How do I get the Roam Abroad Pass?

Re: Cancel contract due to Roaming Pass price increase?

Chris_B — Sun, 10 Sep 2023 06:35:48 GMT

Tariffs with smart benefits is the only recommendation I can give if you want to stay with EE.

but more importantly, EE are going to loose customers over this, lots of customers as this is a disgrace.

Re: Cancel contract due to Roaming Pass price increase?

Leanne_T — Sun, 10 Sep 2023 07:12:51 GMT

Hi @Redmi

From 18th October the Roam Abroad Pass will increase to £25. This will apply to new and existing EE customers. We're reflecting increasing costs in providing the ability to roam for our customers

Customers with Smart Plans or inclusive extra's will continue to benefit from the pass.

If you would like to discuss your plan and see what is available please call us on 150.

Leanne.

Re: Cancel contract due to Roaming Pass price increase?

KJCook — Sun, 10 Sep 2023 14:18:18 GMT

Hi can someone at EE explain what ‘rising costs’ require a 66.6% price increase in 1 month???

Re: Cancel contract due to Roaming Pass price increase?

bristolian — Sun, 10 Sep 2023 14:23:57 GMT

Increase in add-on costs have never been a basis for outright contract cancellation - the basis being that you can remove the individual add-on to eliminate the price increase.

Re: Cancel contract due to Roaming Pass price increase?

Redmi — Sun, 10 Sep 2023 14:53:57 GMT

@bristolian

No dispute around removing the addon. The question is how many EE customers entered into a 24-month contract based on the advertised 'affordable' addons? I chose EE because of the Roaming Pass addon, and now I have 22-months left of my contract and will no longer be using this addon as it is unaffordable. Vague justification for the price increase and no other provider felt the need to increase their roaming prices.

EE has become the Ryanair of mobile providers....the base contract price is great...but the extras keep getting more and more expensive.

Re: Cancel contract due to Roaming Pass price increase?

Chris_B — Sun, 10 Sep 2023 20:32:26 GMT

@Redmi I would add “no other network yet has increased roaming costs”. Someone ( EE ) has to be first, it’s still wrong though how ever EE try to justify this.

Re: Cancel contract due to Roaming Pass price increase?

KateOrf — Mon, 11 Sep 2023 19:21:10 GMT

I'm in the exact same boat ! I have to have a roam pass, for my job I'm in the USA pretty much every week and need to able to use my data - this was a deciding factor when entering into my contract. It was £10, then £15 but now £25!? My monthly phone bill with be £65 a month, I don't even have a nice new iphone - I'm cannot justify paying this yet I can't take my roaming pass off otherwise I'm stranded when I'm at work. I'm so annoyed but I fear we have 0 rights to fight it 😪😪

Re: Cancel contract due to Roaming Pass price increase?

Chris_B — Mon, 11 Sep 2023 22:05:10 GMT

@KateOrf Call customer services and ask if you can change tariffs to include a smart benefit. With this you can add the roaming pass. Your bill will be more than it is now but it’ll be less than what this is going up to.

Do not say you want an upgrade or even mention the word upgrade. If the agent says anything about an upgrade just say I want a change of tariff to include a smart benefit. You’ll probably be looking around £10 more than what you’re paying now for your current tariff.

Re: Cancel contract due to Roaming Pass price increase?

Ben343 — Tue, 12 Sep 2023 13:55:07 GMT

I’m outraged by it, not only has the month plan increased data roaming has gone up by £10 a month, that’s a huge increase of 40%. Im a lorry driver and I’m based in Dorset and travel to Europe weekly so it’s an essential part of my plan. I’ve been with EE 16 years. Loyal customs don’t get looked after and I’m sick of it. I’m going sim only from November and changing providers. Rather spend my money with company’s that care about the ones that pay them.

Re: Cancel contract due to Roaming Pass price increase?

Joel54 — Tue, 12 Sep 2023 16:23:01 GMT

It's madness! It's almost an entire second contract I'm paying for on my end! My contract is only £30 a month. I'm not doubling it. I use it constantly, I work on ships and I'm travelling America, Australia, New Zealand and Canada constantly, but I'd rather buy a local sim or an e sim because that would be less expensive.

Re: Cancel contract due to Roaming Pass price increase?

Joel54 — Tue, 12 Sep 2023 16:25:22 GMT

O2 never even reintroduced roaming charges let alone increased them.

Re: Cancel contract due to Roaming Pass price increase?

Chris_B — Wed, 13 Sep 2023 07:27:51 GMT

@Joel54 No but they had a large yearly price increase.

Your best bet is to get a tariff with a smart benefit you can then have the roaming pass at no charge. You’ll just pay slightly more for the tariff.

Re: Cancel contract due to Roaming Pass price increase?

jffdcccffrewwjh — Wed, 13 Sep 2023 11:15:56 GMT

Thought it was a joke, just got a message telling me the roaming pass which was 10 quid last year and they raised to 15 quid is as of the 18th October going up to £25 🤣🤣🤣🤣

Are ee sniffing glue ?

I can get a monthly sim contract only for 12 per month 100gig free eu roaming unlimited calls and text.

Or carry on paying ee now 25 pm extra on top of my bill when I go away.

Looks like I will be leaving ee, way to go ripping people off.

Re: Cancel contract due to Roaming Pass price increase?

Chris_B — Wed, 13 Sep 2023 13:23:35 GMT

@jffdcccffrewwjh Tariffs with smart benefits can have the roam abroad pass as a smart benefit