topic Re: I cant find my bill in Contracts & Billing

I cant find my bill

nelateixeira125 — Sun, 05 Feb 2023 08:48:37 GMT

Re: I cant find my bill

Chris_B — Sun, 05 Feb 2023 09:02:12 GMT

@nelateixeira125 It’s right there in your EE account. Via the my EE app ( Bills and Payments) or online it’s right there on the opening page. It’s even titled LATEST BILL

Re: I cant find my bill

Blondie24 — Fri, 10 Mar 2023 16:27:06 GMT

It just says it can’t find the page. Funny, as it shows every other page fine

Re: I cant find my bill

Katie_B — Fri, 10 Mar 2023 16:32:09 GMT

Hello @Blondie24.

Welcome to the community.

Are you having problems with viewing your bill?

Katie

Re: I cant find my bill

GillyRoan04 — Wed, 31 May 2023 09:49:30 GMT

If only it was that easy this is an awful site

Re: I cant find my bill

Katie_B — Wed, 31 May 2023 09:50:26 GMT

Hi @GillyRoan04.

Are you seeing an error when trying to locate your bill?

Katie

Re: I cant find my bill

Sharrie — Mon, 03 Jul 2023 05:10:55 GMT

I can't see it

Re: I cant find my bill

Katie_B — Mon, 03 Jul 2023 06:54:29 GMT

Hi @Sharrie.

Do you have access to the EE app or are you trying to view your bill via My EE online?

Katie

Re: I cant find my bill

oldcourt1 — Sun, 13 Aug 2023 18:48:19 GMT

Easy. you'd think. Just go to menu item - Bills and payments. There isn't one!

Re: I cant find my bill

Katie_B — Mon, 14 Aug 2023 06:46:23 GMT

Good morning @oldcourt1.

Are you trying to view your bills in your My EE app or My EE online?

Katie

Re: I cant find my bill

GillP13 — Sat, 18 Nov 2023 15:34:12 GMT

On my App it just locks up and never loads the Bill. On the website I can't find it.

Re: I cant find my bill

Christopher_G — Sun, 19 Nov 2023 08:00:47 GMT

Hi @GillP13

Could you try updating, or deleting and redownloading the app please? Your bills can be found in the Billing & Payments section of your EE Online account.

Chris

Re: I cant find my bill

GillP13 — Sun, 19 Nov 2023 08:16:18 GMT

Thank you. I know this seems silly but after deleting and reloading the app it’s still the same. On my online account I can’t find a billing and payments section!. I don’t know whether it’s relevant but on all controls the message is that the account holder can change these settings.

Gill

Re: I cant find my bill

Christopher_G — Sun, 19 Nov 2023 08:24:11 GMT

Yes, that will be why, @GillP13

If you're the account holder you can change these settings in the manage numbers section. Just follow this link to go there and add yourself as the 'bill payer'. This should give you access to your bills.

Let me know how you get on.

Chris

Re: I cant find my bill

GillP13 — Mon, 20 Nov 2023 09:26:49 GMT

Thank you that has fixed it

Gill

Re: I cant find my bill

DavidPatrick14 — Mon, 20 Nov 2023 11:08:31 GMT

i am sorry but i cant find my bill also and its not on the log in. Just good afternoon

Re: I cant find my bill

James_B — Mon, 20 Nov 2023 11:18:51 GMT

Hi @DavidPatrick14,

When you open the EE app, can you see your phone's remaining allowances?

Can you see a 'view bill' tile?

James

Re: I cant find my bill

DavidPatrick14 — Mon, 20 Nov 2023 11:24:39 GMT

James, there is no bill tile.

i really looking every were to get my bills i down loaded the app on my phone and am online too its the same.

Re: I cant find my bill

DavidPatrick14 — Mon, 20 Nov 2023 11:28:57 GMT

no there is nothing there just a good afternoon and sales products

Re: I cant find my bill

DavidPatrick14 — Mon, 20 Nov 2023 11:32:19 GMT

can see home shop help thats it