topic Re: Plusnet to EE in Contracts & Billing

Plusnet to EE

An_old_Kelly — Sat, 18 Nov 2023 12:43:09 GMT

I was quite happily ticking along on Plusnet mobile and have been moved onto EE - not a problem you think??

They have switched everything apart from the payment method.

I assumed this would also be done, but no - today I've received an overdue balance reminder.

Gone through the process of setting up my EE account, paid the outstanding balance etc

My balance is now nil, I've even paid my next bill in advance!!

So trying to be proactive, I try setting up a direct debit ---- I had to laugh out loud (LOL). It said you can't set up a direct debit until you have cleared your balance LOL **bleep**.

How can I clear my balance if it's NIL?? If this system is "AI" then it needs a little work??

Re: Plusnet to EE

Christopher_G — Sat, 18 Nov 2023 13:44:41 GMT

Welcome to the community, @An_old_Kelly

You should be able to add a Direct Debit if your balance is zero (or in credit). Have you tried both on the EE App and on your EE Online account?
Chris

Re: Plusnet to EE

Chris_B — Sat, 18 Nov 2023 13:52:03 GMT

@An_old_Kelly Give it 24 hours. And EE don’t have the right to transfer your payment method from a different network even if it’s part of EE/BT.

Re: Plusnet to EE

An_old_Kelly — Sun, 19 Nov 2023 10:31:32 GMT

It's a shame they didn't transfer the payment details - all they needed to do was ask ;-).

I suppose I can see the logic as to why they don't!!

Re: Plusnet to EE

An_old_Kelly — Sun, 19 Nov 2023 10:32:24 GMT

I haven't downloaded the app yet, I'll give it a go later.