topic Re: Samsung watch in Contracts & Billing

Samsung watch

Joanne53 — Fri, 17 Nov 2023 23:03:35 GMT

When your Samsung phone is due for upgrade, does that mean you can get a watch upgrade too? Thanks

Re: Samsung watch

Christopher_G — Sat, 18 Nov 2023 08:40:52 GMT

Hi @Joanne53

Welcome to the community.

Is your watch on contract with us? Did you take it out at the same time as your phone, for the same length of time?

Chris

Re: Samsung watch

Chris_B — Sat, 18 Nov 2023 09:18:39 GMT

@Joanne53 Only if you got them at the same time. Both devices have their own contracts and you could have very easily taken out the Watch contract months after taking out the phone contract.

Open the my EE app and click manage make sure your on your watch account and then scroll down to view your plan details and click it. You’ll see when you started this contract and when its minimum term date is. You can upgrade 45 days from that minimum term date