topic Need to pay final bills from abroad in Contracts & Billing

Need to pay final bills from abroad

Andrea-French — Fri, 17 Nov 2023 15:25:39 GMT

Someone please help!

I cancelled my broadband and asked to move my phone to pay as you go because I was leaving to go travelling. I thought I'd pay the final bills, so I cancelled my direct debits. Unfortunately I hadn't, and only realised when I was abroad.

How can I contact customer services from South East Asia to pay both of these bills? Without it costing me a humongous amount of money for the phone call.

I've tried emailing, but I can't seem to reach anyone who can solve my problem.

Re: Need to pay final bills from abroad

Chris_B — Fri, 17 Nov 2023 15:32:37 GMT

@Andrea-French there is no email address as emails are too slow to deal with customer issues. You’ll have to call

Re: Need to pay final bills from abroad

XRaySpeX — Fri, 17 Nov 2023 15:45:20 GMT

If you haven't cancelled your DDs (which is a good idea not to) your bills will be auto taken by DD.