topic Re: How can I pause my contract? in Contracts & Billing

How can I pause my contract?

ekelly3 — Thu, 16 Nov 2023 18:14:55 GMT

Re: How can I pause my contract?

Chris_B — Thu, 16 Nov 2023 18:41:28 GMT

@ekelly3 you can’t your contract is for the continuation of that contract period. Only the armed services personnel can have a contract, paused for up to 6 months I believe.

Re: How can I pause my contract?

ekelly3 — Thu, 16 Nov 2023 18:49:56 GMT

Then do you know an email I can reach out to about closing my account. Because none of the numbers are working.

Re: How can I pause my contract?

XRaySpeX — Thu, 16 Nov 2023 22:05:25 GMT

@ekelly3 : EE provide no email contact.

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.