topic Re: Upgrading two plans - massive cost differences depending on which order in Contracts & Billing

Upgrading two plans - massive cost differences depending on which order

ibeadam — Tue, 14 Nov 2023 12:06:17 GMT

Currently I have two SIM only pay-monthly contracts both out of plan.

I want to upgrade them both to new 24 months plans, as follows:

SIM 1 to 25 Gb All Rounder Plan + 1 Extra
SIM 2 to 5G Essentials Plan

I am told I can only have the discount or any offers applied to SIM2, not SIM1.

This means for the above it is significantly more than the following:

SIM 1 to 5G Essentials Plan
SIM 2 to 25 Gb All Rounder Plan + 1 Extra

But I don't want it in that order! I get that "computer says no". I get that I can only have 1 discount or offer. But surely it cannot be impossible? It doesn't (to me) seem an unreasonable request.

I was told no can do. Somewhat forcibly to be honest.

Re: Upgrading two plans - massive cost differences depending on which order

Schockwave — Tue, 14 Nov 2023 14:26:24 GMT

@ibeadam , have you spoken to customer service?

It is right, you can only have one discount or offer, I am sure, but they are the best people to give you an answer and look into this for you.

Re: Upgrading two plans - massive cost differences depending on which order

Christopher_G — Tue, 14 Nov 2023 14:26:30 GMT

Hi @ibeadam

We'll do our best to help. Which discount it that you have/or are adding?

Chris

Re: Upgrading two plans - massive cost differences depending on which order

ibeadam — Tue, 14 Nov 2023 14:28:26 GMT

I absolutely understand that I can only have one discount. I just want it on SIM1 and not SIM2!

Re: Upgrading two plans - massive cost differences depending on which order

ibeadam — Tue, 14 Nov 2023 14:34:23 GMT

SIM 1 - I want to upgrade to All Rounder Plan 25Gb + 1 gift = £20.30 (was £29)
SIM 2 - I want to upgrade to Essentials Plan with least data. = £15 quotes on phone conversation.

HOWEVER, I can't do that unless Essentials is on SIM1 and All Rounder on SIM2.

Re: Upgrading two plans - massive cost differences depending on which order

Schockwave — Tue, 14 Nov 2023 14:36:24 GMT

@ibeadam , have you spoken to customer service as to what you want to do, as they may be able to help?

Re: Upgrading two plans - massive cost differences depending on which order

ibeadam — Tue, 14 Nov 2023 14:38:08 GMT

Afraid so. They tell me they can only offer what the computer says and it's impossible to do anything else. He got quite shirty with me unfortunately.

Re: Upgrading two plans - massive cost differences depending on which order

Christopher_G — Tue, 14 Nov 2023 15:39:03 GMT

Is it the multi-line discount, @ibeadam?

Chris

Re: Upgrading two plans - massive cost differences depending on which order

ibeadam — Thu, 16 Nov 2023 16:03:43 GMT

Yes.

Basically my "qualifying plan" is SIM1 where as I want it to be SIM2.

They only way it seems possible to swap them over is for SIM1 to leave EE and then come back. Which is a pain.