topic Re: Contract change in Contracts & Billing

Contract change

PaulIzzie — Thu, 16 Nov 2023 13:12:23 GMT

Hi,

I got a new phone contract about 2 months ago on a 2 year deal pay monthly. My circumstances have now changed and I will be in Europe indefinitely. The roaming charges with this contract are very expensive. What options do I have to get a better roaming deal or reduce the cost of this contract to the bare minimum so I can get another contact that suits my circumstances better.
Thanks

Paul

Re: Contract change

Northerner — Thu, 16 Nov 2023 14:01:18 GMT

Hi @PaulIzzie

There is no real option but to pay off your contract and move to payg (if you want to retain your number) if you are not returning to the UK.

Thanks

Re: Contract change

bristolian — Thu, 16 Nov 2023 14:30:20 GMT

You should contact EE CS to discuss your individual account. But contractually, the previous reply is correct.

The Roam Abroad pass at £25/month allows you to use your UK allowances within the EU, but is subject to the Stable Links policy requiring you to be resident in the UK for - on average - 2 months in every 4.