topic Re: I need sim unlimited for Internet in Contracts & Billing

I need sim unlimited for Internet

Andrewjohn123 — Wed, 15 Nov 2023 19:30:21 GMT

I have got 2 Internet boxes but I use only one as other wasn't working properly. However, I still pay for both sim cards .At ee shop I been advised to cancel both boxes contract and start a new contract with unlimited sim. Your suggestion?

Re: I need sim unlimited for Internet

Chris_B — Wed, 15 Nov 2023 19:42:47 GMT

@Andrewjohn123 You’ll need to pay off the remaining term of the contracts if you terminate them. Why do you have 2 boxes on contract and one doesn’t work, you do have a warranty on this.

Re: I need sim unlimited for Internet

bristolian — Wed, 15 Nov 2023 20:42:24 GMT

Have you reported the issues with one device that is preventing it from working? What are the symptoms?

Re: I need sim unlimited for Internet

Eddy2760 — Wed, 15 Nov 2023 20:57:42 GMT

Are they 4g WiFi mini’s and are you within 2 years of your contracts? The devices have a 24month warranty, so contact the relevant department via 150 and they will be able to sort you out 👌👌