topic Re: i buy contract from EE in £17.50 but EE is continuously sending me £25 bill in Contracts & Billing

i buy contract from EE in £17.50 but EE is continuously sending me £25 bill

Muhammad91 — Tue, 10 Jan 2023 03:50:07 GMT

i talked to EE representative many times but still no action on my complaint & EE is forcefully taking £25 from me every month now even EE is not taking my calls

Re: i buy contract from EE in £17.50 but EE is continuously sending me £25 bill

Leanne_T — Tue, 10 Jan 2023 09:19:32 GMT

Hi @Muhammad91

Thanks for coming here.

Do you have any extra charges showing on your bill?

What charge is showing beside your price plan?

Leanne.

Re: i buy contract from EE in £17.50 but EE is continuously sending me £25 bill

Muhammad91 — Wed, 11 Jan 2023 15:09:52 GMT

No extra charges are showing only bill amount is £25

Re: i buy contract from EE in £17.50 but EE is continuously sending me £25 bill

James_B — Wed, 11 Jan 2023 16:54:55 GMT

Hi @Muhammad91,

When did you raise your complaint?

Have you received a response yet?

James

Re: i buy contract from EE in £17.50 but EE is continuously sending me £25 bill

Muhammad91 — Wed, 11 Jan 2023 20:48:52 GMT

2 months before i raised complaints for continuesly 7 to 8 days but no one
from EE wants to listen me the answer they give me was that "Sir you are
right i will talk to my manager & call you back in few minutes" then i
waited for their call for whole day but they never call me back every time
same answer even in 3rd one countries companies don't do this with their
customers then i started paying 17.50 from my app but fews days back EE cut
my every connection forcefully took £10 from me

Re: i buy contract from EE in £17.50 but EE is continuously sending me £25 bill

Chris_B — Wed, 11 Jan 2023 21:08:05 GMT

@Muhammad91 Have you looked at your bill breakdown?

Re: i buy contract from EE in £17.50 but EE is continuously sending me £25 bill

Muhammad91 — Wed, 11 Jan 2023 21:10:52 GMT

Do u have any solution for me are you from EE or just wanted to enjoy my
story

Re: i buy contract from EE in £17.50 but EE is continuously sending me £25 bill

Leanne_T — Thu, 12 Jan 2023 07:53:34 GMT

Hi @Muhammad91

Sorry we have no account access on the community to get this looked into further for you.

Please give us a call on 150 and the team will be able to help you with the bill.

Leanne.