topic Re: Refund and Trade in in Contracts & Billing

Refund and Trade in

MrsMac2018 — Wed, 15 Nov 2023 11:00:07 GMT

I was over charged by £50, following numerous live chat conversation, i have been promised this refund, and received a text confirmation from EE that it has been processed, still no refund. I have also traded in a phone which i was offered a sum of money which i agreed, this was on 24/10/23, i still haven't received this, I was promised this payment by 15/11/2023 after raising two complaints, not sure where to go with this now??

Re: Refund and Trade in

James_B — Wed, 15 Nov 2023 13:16:34 GMT

Hi @MrsMac2018,

Welcome to the EE Community. 🙂

What was the refund for? Could it have been credited to your next bill?

James

Re: Refund and Trade in

MrsMac2018 — Wed, 15 Nov 2023 13:19:44 GMT

I have just tried this on the app but i need to do it on my desktop as i had a previous conversation on my desktop during which i verified details of my complaint and i know that these conversations are kept for one year, this only took place in the previous few weeks, but on the app they cannot see the previous chats apparently?

Re: Refund and Trade in

James_B — Wed, 15 Nov 2023 13:27:19 GMT

Hi @MrsMac2018,

Sorry, our live chat service is no longer available via a web browser.

Any previous transcripts are still available to the team when you get in touch.

James