topic Re: Extra Charges in Contracts & Billing

Extra Charges

Londonirish17 — Tue, 14 Nov 2023 18:50:34 GMT

Evening. I have had extra charges for late payments. One I can understand but October & November charges added when I have paid on time. Getting a little tired of this especially when all of my services are stopped. Who do I need to contract?

Re: Extra Charges

Chris_B — Tue, 14 Nov 2023 19:22:58 GMT

@Londonirish17 You only get late payment charges if you are late in paying. When is the bill produced? As you then have 7 days to pay it. (You can setup an text/email if you haven’t already done this, so you know when you are billed ? And you pay pro rata ie for the month ahead you don’t pay in arrears.

Re: Extra Charges

Londonirish17 — Thu, 16 Nov 2023 18:22:26 GMT

Thanks for the details and I’ll be on case so to resolve.