topic Insurance Policy Showing Previous Handset in Contracts & Billing

Insurance Policy Showing Previous Handset

robinsona11 — Sat, 11 Nov 2023 10:13:55 GMT

Hello all,

I have just went to make a claim on my current handset which is damaged (14 Pro Max) and on the page where I make the claim, the device sub-heading is listed as my previous handset (S22 Ultra) - so I cannot make the claim on my current handset.

Has this happened to anyone else and if so what was the resolution?

Re: Insurance Policy Showing Previous Handset

James_B — Sat, 11 Nov 2023 13:01:03 GMT

Hi @robinsona11,

Welcome to the EE Community. 🙂

Did you upgrade to your new phone direct with EE?

James

Re: Insurance Policy Showing Previous Handset

robinsona11 — Sat, 11 Nov 2023 13:04:55 GMT

Hi @James_B

Thank you for your reply.

Yes I upgraded through EE.

Alfie

Re: Insurance Policy Showing Previous Handset

James_B — Sat, 11 Nov 2023 13:08:19 GMT

No problem @robinsona11

Please get in touch with Customer Care so a member of the team can make sure the correct phone is linked to your insurance package.

James