topic Re: Query about pay as you go in Contracts & Billing

Query about pay as you go

Zoivlachou11 — Wed, 08 Nov 2023 14:07:24 GMT

I made a direct payment from my online account after my direct debit didn’t go through, but I’m receiving messages from EE asking me to pay again.

Re: Query about pay as you go

Christopher_G — Wed, 08 Nov 2023 16:43:54 GMT

Hi @Zoivlachou11

Welcome to the community.

Is it definitely a pay as you go account? You can only have Direct Debit on pay monthly contract accounts.

Chris

Re: Query about pay as you go

Zoivlachou11 — Fri, 10 Nov 2023 12:39:28 GMT

Apologies I’m on a contract not paying as I go.

Re: Query about pay as you go

Katie_B — Fri, 10 Nov 2023 13:34:00 GMT

Hi @Zoivlachou11.

Thanks for confirming.

Are you still receiving these messages?

Did your manual payment leave your account?

Katie

Re: Query about pay as you go

Zoivlachou11 — Fri, 10 Nov 2023 16:15:38 GMT

Yes the manual payment went through.
The last day I received a message was on Tuesday

***This is an important message about your Direct Debit to EE: unfortunately, the reattempted Direct Debit has failed. Please call 360 from your EE phone to make a payment as soon as you can. Failure to make payment by your due date can result in late payment markers on your credit file. You will need to set up your Direct Debit again for next month. Thanks.***

Re: Query about pay as you go

Christopher_G — Fri, 10 Nov 2023 18:47:14 GMT

OK, thanks for explaining some more, @Zoivlachou11

I recommend speaking to our Mobile Care team so they can search for the payment and make sure it's allocated to your account.

Chris