topic Re: Billing date in Contracts & Billing

Billing date

Patt1 — Thu, 09 Nov 2023 10:51:44 GMT

Hi, normally my bill appears on my account early morning on the 9th of every month but today no bill has appeared yet, anyone else have their November bills come through? I know I should give it 24 hours but just wondering.

Re: Billing date

Chris_B — Thu, 09 Nov 2023 11:04:33 GMT

@Patt1 You are billed every 30 days so expect it to change. When you oil out this contract you would have got information stating on or around that date.

Re: Billing date

Patt1 — Thu, 09 Nov 2023 11:10:07 GMT

On the 9th of every month is my billing date & it always appears early morning on the 9th of every month. My contract says 9th of the month whether is 28 days in February, 29th if a leap year or months with 30/31 days. I have been with EE since January 2016 & my bills always arrive on the 9th.

Re: Billing date

Katie_B — Thu, 09 Nov 2023 13:21:29 GMT

Hi @Patt1.

Welcome to the community.

I am sorry to hear your EE bill is not showing yet.

This should be available soon.

Katie

Re: Billing date

Patt1 — Thu, 09 Nov 2023 13:52:09 GMT

Just spoken to an EE agent via twitter who said the system for billing was upgraded last night & that there is a delay in bills being generated. Advised me to wait 24 hours & get back to them if still no show.

Re: Billing date

XRaySpeX — Thu, 09 Nov 2023 22:11:43 GMT

Quite right! Billing on contract is on same day each month regardless of length of month, UNLESS something goes wrong as you say.

Re: Billing date

Patt1 — Fri, 10 Nov 2023 17:58:26 GMT

Bill appeared today 🙂

Re: Billing date

Christopher_G — Fri, 10 Nov 2023 18:01:42 GMT

Thanks for letting us know, @Patt1 🙂

Sorry for the delay.

Chris