topic Re: WHY CANT WE ACCESS< SEE OR VIEW OUR BILLS in Contracts & Billing

WHY CANT WE ACCESS< SEE OR VIEW OUR BILLS

DBarendse — Fri, 22 Sep 2023 09:01:53 GMT

Re: WHY CANT WE ACCESS< SEE OR VIEW OUR BILLS

Katie_B — Fri, 22 Sep 2023 11:15:33 GMT

Hi @DBarendse.

Welcome to the community.

Are you seeing an error message when trying to view your bill?

Katie

Re: WHY CANT WE ACCESS< SEE OR VIEW OUR BILLS

anony9 — Fri, 10 Nov 2023 14:39:49 GMT

I'm having this issue. just keeps telling me Sorry, somethings wrong. All I can access is profile info. Have no manage button.

Re: WHY CANT WE ACCESS< SEE OR VIEW OUR BILLS

Katie_B — Fri, 10 Nov 2023 14:57:25 GMT

Hi @anony9.

Are you seeing this via the app or your EE account online?

Katie

Re: WHY CANT WE ACCESS< SEE OR VIEW OUR BILLS

anony9 — Fri, 10 Nov 2023 15:01:18 GMT

Hi Katie_B

Both. Profile is all I can access on either. I need to access my bill as it's doubled and obviously I want to see why.

Re: WHY CANT WE ACCESS< SEE OR VIEW OUR BILLS

Christopher_G — Fri, 10 Nov 2023 16:20:07 GMT

Have you tried on more than one device or browser, @anony9?

Chris

Re: WHY CANT WE ACCESS< SEE OR VIEW OUR BILLS

anony9 — Fri, 10 Nov 2023 16:42:00 GMT

Yes, multiple. It's the same on all. Can only access profile, no access to manage the account and home page just flags up not working please try later. No access to bills or account settings...nothing.

Re: WHY CANT WE ACCESS< SEE OR VIEW OUR BILLS

Christopher_G — Fri, 10 Nov 2023 17:32:40 GMT

OK, thanks @anony9

I recommend speaking to our technical support team so they can check everything from our side for you.

Chris