topic Re: Promised my service would be fine until 30/11/2023 - EE cut me off in Contracts & Billing

Promised my service would be fine until 30/11/2023 - EE cut me off

ShadFu — Fri, 10 Nov 2023 11:20:45 GMT

Hello, I have been with EE for YEARS. I have rtied several times this year to change my payment date and EE didn't do this properly. Finally been changed, I messaged this week and was told CATEGORICALLY my service would be fine until 30/11/2023. Guess what? They have cut me off today.

Once again, cannot contact my children, my partner, and unable to use my banking service. Totally unacceptable.

Re: Promised my service would be fine until 30/11/2023 - EE cut me off

ShadFu — Fri, 10 Nov 2023 11:31:53 GMT

They suggest using the App to chat, or text to message - CANNOT DO THAT!!!!!!

Re: Promised my service would be fine until 30/11/2023 - EE cut me off

Christopher_G — Fri, 10 Nov 2023 14:32:07 GMT

Hi @ShadFu

Welcome to the community.

I'm sorry to hear that your line has been restricted. You will need to speak to our Mobile Care team to resolve this. The live chat service is in the help section of the EE App or you can find our other contact information on the contact us page.

Chris

Re: Promised my service would be fine until 30/11/2023 - EE cut me off

ShadFu — Fri, 10 Nov 2023 14:41:11 GMT

In the app you say? When you have disabled my services, how do you propose I do that exactly?

Re: Promised my service would be fine until 30/11/2023 - EE cut me off

Christopher_G — Fri, 10 Nov 2023 14:42:45 GMT

If you can't access your app, please contact us from another phone, @ShadFu

Hope you get sorted.

Chris

Re: Promised my service would be fine until 30/11/2023 - EE cut me off

bristolian — Fri, 10 Nov 2023 15:04:53 GMT

EE CS can be contacted on 0800 0798586 from any working phone, it doesn't need to be an EE one.