topic Re: Change the Data allowance to include call allowance in Contracts & Billing

Change the Data allowance to include call allowance

jm0511 — Thu, 09 Nov 2023 18:43:34 GMT

Hi,

I would like to ask if I can lower the data allowance and then include the call allowance in the contract with the same monthly contract price. I just started my 24-month contract last October.

Thank you.

Re: Change the Data allowance to include call allowance

bristolian — Thu, 09 Nov 2023 19:02:21 GMT

Many years ago, most call allowances were for a finite quantity of minutes, unlimited calls & texts is now pretty standard.

What do you mean by "include the call allowance in the contract"?

Re: Change the Data allowance to include call allowance

jm0511 — Thu, 09 Nov 2023 19:08:44 GMT

Our contract has only 125 data allowance, 100 UK text only. Can we change that it will included in the contract with less data allowance? thank you.

Re: Change the Data allowance to include call allowance

bristolian — Thu, 09 Nov 2023 19:26:40 GMT

No, is the short answer. You committed to a 24month minimum term at that price point.

Re: Change the Data allowance to include call allowance

XRaySpeX — Thu, 09 Nov 2023 21:39:14 GMT

Doesn't sound like a contract plan to me!

Re: Change the Data allowance to include call allowance

Profile closed — Thu, 09 Nov 2023 21:47:37 GMT

@jm0511 if your on a 24 month data sim only contract only customer services can change the plan type but it would have to be the same price or more per month let us know how you get on 🙂

Re: Change the Data allowance to include call allowance

Profile closed — Thu, 09 Nov 2023 21:49:48 GMT

@jm0511

Is this the plan your on 24 month data sim only ?

Re: Change the Data allowance to include call allowance

jm0511 — Thu, 09 Nov 2023 22:11:41 GMT

Yes. Plus 100 UK text and the monthly payment is £25. Can I change it by
lowering the data allowance and insert some call allowance with the same
monthly of £25? Thank you

Re: Change the Data allowance to include call allowance

Profile closed — Thu, 09 Nov 2023 22:14:37 GMT

@jm0511 you will need to discuss that with customer services on 150 from your EE sim or freephone 0800 956 6000 option 2 option 4 from any other phone.

Re: Change the Data allowance to include call allowance

jm0511 — Thu, 09 Nov 2023 22:25:41 GMT

Thanks for your help.

One more thing, I can't receive call and call the 150 hotline. Is there
any setting the I need to change?

Re: Change the Data allowance to include call allowance

Profile closed — Thu, 09 Nov 2023 22:28:55 GMT

@jm0511 it's probably because your plan type is currently data only if you call 0800 956 6000 option 2 option 4 from any other phone a EE Guide be able to help.