topic Re: No option to download invoices in Contracts & Billing

No option to download invoices

EDSC — Thu, 09 Nov 2023 11:46:33 GMT

Hello,

I have been unable to download our business invoice since June'23. When I select invoices and payments, the total invoice is stated and the date that the Direct Debit has been collected but there is no longer any option to download the invoice. Where can I get these invoices from please?

Thank you

Re: No option to download invoices

James_B — Thu, 09 Nov 2023 14:00:51 GMT

Hi @EDSC,

Welcome to the EE Community. 🙂

Do you see the same issue in the EE app and via ee.co.uk?

James

Re: No option to download invoices

EDSC — Thu, 09 Nov 2023 14:08:24 GMT

Hi there,

We are using the website via ee.co.uk, but don't have an app as we are a business. This would not be possible. We used to be able to download the invoices directly from the website, but the option has now disappeared.

Re: No option to download invoices

James_B — Thu, 09 Nov 2023 14:41:15 GMT

Hi @EDSC,

Please get in touch our business support team who can run through some diagnostics and raise a support ticket if necessary.

They'll be happy to help. 🙂

James