topic Upgrade an eSIM in Contracts & Billing

Upgrade an eSIM

Sb133 — Wed, 08 Nov 2023 21:33:06 GMT

I have an eSIM on an Apple phone and want to upgrade my SIM only plan. How do I buy an upgraded eSIM contract? I can only see option to buy what looks like a physical SIM.

Re: Upgrade an eSIM

Northerner — Wed, 08 Nov 2023 21:39:00 GMT

Hi @Sb133

You dont need a new esim as your tariff is independent.

Thanks

Re: Upgrade an eSIM

Sb133 — Wed, 08 Nov 2023 21:44:57 GMT

Hi @Northerner

Does that mean if I order an upgrade through the app it will automatically change the tariff without any need to do any thing with the sim?

thanks

Re: Upgrade an eSIM

bristolian — Wed, 08 Nov 2023 22:04:21 GMT

You are effectively asking "how do I change my price-plan" - the fact you have an eSIM rather than physical SIM is immaterial.

Priceplans can be changed via the usual methods - via the app/website, or by calling into CS, and yes - you won't need to change your SIM as this is an account-level amendment.

Re: Upgrade an eSIM

Sb133 — Wed, 08 Nov 2023 22:30:47 GMT

Thanks!