Phone traded in but EE saying it’s been unsuccessful

Jess1101 — Tue, 07 Nov 2023 21:12:01 GMT

I traded my iPhone 13 Pro Max in when I got the new iPhone 15 to knock £14 off my new contract. I have proof of delivery from Royal Mail and I received a text from EE saying that they had received it. I have had my bill through today but the trade in discount has not been applied so I spoke to customer services and they said that the trade in has been unsuccessful but they have not communicated this to me and when I asked why it was unsuccessful they could not give me a reason. Now I’m down a phone that I could’ve sold privately and I’m having to pay more monthly. 😡

Has anyone else had this happen to them?

Re: Phone traded in but EE saying it’s been unsuccessful

Chris_B — Tue, 07 Nov 2023 21:29:05 GMT

@Jess1101 They have to give you a reason why the trade in was unsuccessful. They cannot just say it was unsuccessful and you have to accept that.

If you get no joy with that .

Also ask for the device back as this should have been returned if it was unsuccessful. They can not just keep it.

topic Phone traded in but EE saying it’s been unsuccessful in Contracts & Billing

Phone traded in but EE saying it’s been unsuccessful

Re: Phone traded in but EE saying it’s been unsuccessful