topic Re: Final bill - paper? in Contracts & Billing

Final bill - paper?

RobS1974 — Tue, 07 Nov 2023 07:33:09 GMT

Over the last few months, I was constantly unable to access my bills via the EE website or app and so the last bill I saw was a paper one, I'd requested, in late September.

I left EE about a month ago (mid Oct) and thought I'd get a final paper bill as standard.

Is this normally the case?

Re: Final bill - paper?

Leanne_T — Tue, 07 Nov 2023 10:33:22 GMT

Hi @RobS1974

Thanks for coming back to the community.

Our Thinking of leaving EE, Help page has full details on the final bill and what to expect.

Thanks.

Leanne.

Re: Final bill - paper?

RobS1974 — Tue, 07 Nov 2023 13:33:22 GMT

Thanks Leanne.

I've just been advised if my acount is closed I can't access my bills (I could never access them in any case - one of the reasons I left) so I have had to request a paper copy which I thought would have been automatic if you are unable to see it online.

Cheers.

Re: Final bill - paper?

Leanne_T — Tue, 07 Nov 2023 13:34:31 GMT

Thanks for coming back and letting me know @RobS1974

Leanne 🙂