topic Re: Reactivate cancelled contract? in Contracts & Billing

Reactivate cancelled contract?

Espee — Thu, 22 Jun 2023 22:27:45 GMT

Cancelled my EE mobile contract as no service in my house. (Using WiFi calling which isn’t ideal). New network provider marginally better in house but nowhere near as good out and about. Is there any possibility of returning to previous contract with EE within 14 days?
(You don’t know what you’ve got until it’s gone!)

Re: Reactivate cancelled contract?

Katie_B — Fri, 23 Jun 2023 07:21:24 GMT

Hello @Espee.

Welcome to the community.

Have you applied your 30 days notice?

If you have exceeded this I don't think it will be possible to activate your contract.

Please get in touch and the team will be able to advise you further.

Katie 🙂

Re: Reactivate cancelled contract?

XRaySpeX — Fri, 23 Jun 2023 13:53:31 GMT

@Katie_B : No notice would have been given if the OP had ported his no. away from EE by PAC. How does that apply in this situation?

Re: Reactivate cancelled contract?

Katie_B — Fri, 23 Jun 2023 14:25:02 GMT

Hi @XRaySpeX.

If the number has left the network the account would then be fully closed.

They would then need to request a PAC from their new provider and make a new account with EE.

Katie 🙂

Re: Reactivate cancelled contract?

XRaySpeX — Fri, 23 Jun 2023 14:30:31 GMT

So there is no way OP can resurrect his old EE contract.

Re: Reactivate cancelled contract?

bristolian — Fri, 23 Jun 2023 17:00:34 GMT

But what does @Espee mean by "reactivate" a contract? If they mean getting their number back then the PAC process deals with that.

If they mean getting their old plan back, then I agree that's gone.

Incidentally, I'm intrigued why using WiFI-calling "isn't ideal" - it provides seamless use of a phone anywhere that mobile coverage isn't available.

Re: Reactivate cancelled contract?

Espee — Fri, 23 Jun 2023 18:09:13 GMT

“Isn’t ideal” means that - yes - there is part of me which thinks I should be on a network that can provide phone signal to my own home.

Agree that WiFi calling should be sufficient. Unfortunately my EE broadband does not supply all rooms of my small house equally. Wifi calling cuts out when moving from one room to another. Had to separate out the bandwidths and have phone connected to slower speed to get around this problem. This is what I mean by ‘not ideal’!

Re: Reactivate cancelled contract?

bristolian — Fri, 23 Jun 2023 21:46:17 GMT

Unfortunately, 100% national indoor coverage is an unrealistic expectation - it's the nature of radio networks that good and bad coverage areas will always feature.

WiFi-calling itself is a very reliable and stable service, but is only as reliable as the underlying broadband & router. I don't know about EE broadband's free router, but a couple of other major ISPs let you use your own router with mesh and/or extension pods as required. It's what I use to extend wireless coverage where the freebie equipment just didn't cut it.

Re: Reactivate cancelled contract?

RAFS1234 — Tue, 07 Nov 2023 10:30:03 GMT

When his cancel hi I pay the amount I have can make new contract

Re: Reactivate cancelled contract?

Katie_B — Tue, 07 Nov 2023 11:11:25 GMT

Hi @RAFS1234.

Welcome to the community.

Are you looking to cancel and pay your outstanding balance to purchase a new contract with EE?

If yes and you wish to keep your existing number, please give us a call so our customer care team can provide you with an early upgrade fee rather than a termination fee.

Katie

Re: Reactivate cancelled contract?

RAFS1234 — Tue, 07 Nov 2023 11:23:32 GMT

They cancel my account today if I pay the bill amount that I have owned that his 104 £ because I star work last week and I get paid this Friday can I reactivate my account or I need to make new contract

Re: Reactivate cancelled contract?

Katie_B — Tue, 07 Nov 2023 11:26:23 GMT

Hi @RAFS1234.

I'd recommend getting in touch with our customer care team who will be able to look into this for you.

Katie