topic Re: Contract expired, want to move to 30 day rolling sim only plan. in Contracts & Billing

Contract expired, want to move to 30 day rolling sim only plan.

Conrad_Noble — Mon, 25 Sep 2023 10:21:26 GMT

Hi,

as per the thread title, I have come to the end of my 24 month contract and intend to move to a 30 day sim only plan, however when trying to 'upgrade' I am only given 12/24 month sim only options.

I'm currently in the queue for 150 to speak to an advisor, is there a quicker way to resolve my issue?

thanks,

Re: Contract expired, want to move to 30 day rolling sim only plan.

Chris_B — Mon, 25 Sep 2023 10:45:35 GMT

@Conrad_Noble Incase you’re not aware a 30 day rolling sim contract has a minimum term period of 12 months. Click HERE then click the legal bit at the bottom. So you’ll pay more per month for a 30 day rolling contract compared to a 12 month contract.

Re: Contract expired, want to move to 30 day rolling sim only plan.

Conrad_Noble — Mon, 25 Sep 2023 11:13:01 GMT

thanks, but now I am confused, how can a 30 day contract have a minimum term of 12 months?

surely that makes it a 12 month contract?

that being the case i'll be cancelling and moving to a new network.

can anyone clarify this? surely 30 days means i'm only tied in for 30 days?

Re: Contract expired, want to move to 30 day rolling sim only plan.

James_B — Mon, 25 Sep 2023 12:51:24 GMT

Hi @Conrad_Noble,

We offer SIM only plans with contract durations of 30 days, 12 months and 24 months.

Did you get sorted when you called?

James

Re: Contract expired, want to move to 30 day rolling sim only plan.

Conrad_Noble — Mon, 25 Sep 2023 12:56:50 GMT

I managed to switch to a 30 day rolling plan, however the comment left above by @Chris_B has left me a little concerned.

can someone explain what the 12 month minimum term is in reference to?

thanks,

Re: Contract expired, want to move to 30 day rolling sim only plan.

James_B — Mon, 25 Sep 2023 13:00:57 GMT

Hi @Conrad_Noble,

I believe that is an error. I've asked our online shop team to investigate.

James

Re: Contract expired, want to move to 30 day rolling sim only plan.

Chris_B — Mon, 25 Sep 2023 13:02:17 GMT

@James_B That’s some error and it’s been like that for quite some time now.

Re: Contract expired, want to move to 30 day rolling sim only plan.

James_B — Mon, 25 Sep 2023 13:08:46 GMT

We're looking into this now @Chris_B

James

Re: Contract expired, want to move to 30 day rolling sim only plan.

Tinker515151 — Mon, 06 Nov 2023 19:35:41 GMT

Won't to change to a sim only contract

Re: Contract expired, want to move to 30 day rolling sim only plan.

Leanne_T — Tue, 07 Nov 2023 08:14:35 GMT

Morning @Tinker515151

You can view the options for moving to a SIM Only contract in your EE account if you log into ee.co.uk.

Leanne 🙂

Re: Contract expired, want to move to 30 day rolling sim only plan.

Rhythmikal — Sun, 19 Jan 2025 21:15:06 GMT

I’ve got the same issue. I’m well out of contract and want to move to a rolling 30 day contract for less money and more data (unlimited) but within the app you give me no option to do this. I think your tactics are extremely low to be honest, and it just makes me not really want to deal with EE again. not sure anyone here at ee will care much

Re: Contract expired, want to move to 30 day rolling sim only plan.

Chris_S — Mon, 20 Jan 2025 08:24:16 GMT

Hi @Rhythmikal I'd love to see you stay with EE on a 30 day sim option, I'm sorry to hear that you can't find any options to meet your needs online.

I'd recommend giving us a call, so that a guide can take you through some options and find the right plan for you.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S