topic Re: Re: Overcharged on bill in Contracts & Billing

Re: Overcharged on bill

Eeovercharge — Mon, 06 Nov 2023 08:29:01 GMT

I too have been overcharged... customer services said mistake on their part, but not corrected the overcharge...

Re: Re: Overcharged on bill

Katie_B — Mon, 06 Nov 2023 11:00:21 GMT

Hi @Eeovercharge.

Welcome to the community.

Did the agent advise they would be able to make an amendment or a refund?

If there is an incorrect charge the team will take care of this.

Speak soon,

Katie

Re: Re: Overcharged on bill

Eeovercharge — Mon, 06 Nov 2023 12:53:41 GMT

Yes they did, but only refunded the fee for Kate payment, I then paid the
bill minus the overcharge, they then added the overcharge onto my next
bill plus late payment fee... I've given up trying to resolve the
problem, and will change my mobile phone provider also the home broadband
provider, also my wife will likely be changing her ee phone contract....

Re: Re: Overcharged on bill

Katie_B — Mon, 06 Nov 2023 13:05:19 GMT

Thanks for getting back to me @Eeovercharge.

I am sorry to hear this.

Was your next bill paid on time?

Our customer care team will be able to look into this and provide you with a full explanation.

Katie