topic Re: Wrong contract cancelled in Contracts & Billing

Wrong contract cancelled

russclark70 — Sun, 05 Nov 2023 07:30:43 GMT

Good Morning,

My son's SIM only contract came to an end yesterday, but it appears EE have cancelled my pay monthly contract by mistake. When I look at my account now it only shows his SIM. Also my phone is reporting no connection on my EE SIM. I am currently connected to the internet via the hotspot on my works phone. I need this sorted urgently.

Thanks

Russ Clark.

Re: Wrong contract cancelled

Leanne_T — Sun, 05 Nov 2023 09:31:51 GMT

Morning @russclark70

Thanks for coming to the community.

This would need to be looked into for you, please get in touch with our mobile care team and the team can see what has happened and get this sorted for you. Our Contact EE page has ways to contact the team.

Leanne.

Re: Wrong contract cancelled

russclark70 — Sun, 05 Nov 2023 09:33:53 GMT

Thanks Leanne,

Already been sorted. Spoke to EE and they got it fixed 😊

Cheers

Russ.

Re: Wrong contract cancelled

Leanne_T — Sun, 05 Nov 2023 09:34:50 GMT

Great news @russclark70

Thanks for letting me know 🙂

Have a lovely Sunday.

Leanne.