topic Re: re discount on new contract - existing customer in Contracts & Billing

re discount on new contract - existing customer

Andercl30 — Sat, 04 Nov 2023 23:53:58 GMT

Hi I am a social worker based in the local authority. I’ve completed a new contract today and was told that my long standing discount no longer applies.

as a key worker, can you explain why this has been withdrawn? How can this be reestablished?

Re: re discount on new contract - existing customer

XRaySpeX — Sun, 05 Nov 2023 02:23:43 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: re discount on new contract - existing customer

Leanne_T — Sun, 05 Nov 2023 09:21:49 GMT

Hi @Andercl30

Thanks for coming here.

Did you have a perk discount added to your account before you upgraded?

Is your new plan already discounted?

Leanne 🙂