topic Re: Hard Search in Contracts & Billing

Hard Search

Leajayse--- — Sat, 04 Nov 2023 14:34:32 GMT

I had to change from Plusnet to EE which was fine but on checking Clear Score found that BT/EE had done a hard search without my permission on my credit rating. This has caused the rating to drop and I am furious. I have a high credit rating and to affect it for all of £6 permonth is to the least irritating.

What was wrong with a soft search?

An explanation would be nice!

Re: Hard Search

chistery — Sat, 04 Nov 2023 12:20:05 GMT

The score you see is meaningless and is just there to try and flog you their services and commission based cards and stuff, but I do agree, you should be told, and it's probably in some T&C somewhere that they will perform a hard search on you.

Re: Hard Search

Leanne_T — Sat, 04 Nov 2023 13:30:45 GMT

Hi @Leajayse---

Thanks for coming to the community.

You can find ways to query something that's showing on your credit file in our Credit files explained | Late Payment and Default Help | EE Help page and the team will get this looked into for you.

Leanne.

Re: Hard Search

Leajayse--- — Sat, 04 Nov 2023 13:31:22 GMT

Sorry but that is tripe. A hard search was done on my account without my permission. Is that therefore a lie? All for £6 per month?

Re: Hard Search

Leajayse--- — Sat, 04 Nov 2023 13:47:22 GMT

Thanks for your reply but as I have not made a late payment or defaulted I can't really see the point.

Re: Hard Search

Leanne_T — Sat, 04 Nov 2023 13:55:03 GMT

Hi @Leajayse---

You can also contact us by calling 150 and the team will get this looked into for you.

Leanne.