topic Re: Pre contract information in Contracts & Billing

Pre contract information

Suppal — Mon, 30 Oct 2023 20:13:09 GMT

I recived a text message saying i havent been given my pci when my contract started so i was able to cancel free of charge but this isnt the case. I was charged on a final bill and ee have not given me my money back after calling and speaking to different advisors, very annyoed.

Re: Pre contract information

Chris_B — Mon, 30 Oct 2023 20:15:08 GMT

@Suppal When did you cancel? And how did you cancel?

Re: Pre contract information

Suppal — Mon, 30 Oct 2023 20:19:50 GMT

Spoke with someone over the phone and i cancalled end of august, final bill was charged last month. Spoke with 2 advisors and both said they will sort and nothing has been done.

Re: Pre contract information

Leanne_T — Tue, 31 Oct 2023 08:22:23 GMT

Hi @Suppal

Thanks for coming to the community.

To get this looked into in more detail, please get back in touch with our mobile care team. They will have access to the account notes and help you get this sorted.

Leanne,