topic Re: Re: Contact end in Contracts & Billing

Re: Contact end

Steledekobi — Mon, 30 Oct 2023 18:07:37 GMT

So why am I still paying 58 pounds every month

Re: Re: Contact end

James_B — Mon, 30 Oct 2023 18:17:16 GMT

Hi @Steledekobi,

Welcome to the EE Community. 🙂

Please can I take some further information about your query?

Are you trying to cancel a pay monthly plan?

James

Re: Re: Contact end

XRaySpeX — Mon, 30 Oct 2023 19:17:22 GMT

@Steledekobi : These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.

Re: Re: Contact end

Chris_B — Mon, 30 Oct 2023 19:22:22 GMT

@Steledekobi EE now offer a new tariff type where you pay for the device and tariff separately. It’s called flex pay and you can purchase the device over 24 or 36 months but the tariff itself is 24 months. Your current contract is a standard type contract where the device and tariff are billed as one, Once you have reached your minimum term, you need to either upgrade to a Sim only to have a cheaper tariff rate or allow it to continue as it is. Or do a full upgrade and you can have this new flex pay tariff.