topic Re: Re: Wanting a refund PAYG in Contracts & Billing

Re: Wanting a refund PAYG

AaronM1987 — Sun, 29 Oct 2023 03:07:57 GMT

This company 🤣😫 owes me £100 for over a year but quick to beg me for my phone bill. Gives you a charger lead but no plug. My phone is dryer than ee's nans **bleep** but suddenly when i try to charge my phone it makes a horrible noise and says my phone or charger is wet?! And i'm sure when i took this contract oit i had a pre-used phone...was £50 odd when i took it out then suddenly went to £61 odd. I trust saville more than ee...atleast he was upfront

Re: Re: Wanting a refund PAYG

Christopher_G — Mon, 30 Oct 2023 07:30:18 GMT

Hi @AaronM1987

Sorry to hear about your phone. I recommend speaking to our Mobile Care team so they can run through some options with you. They'll be able to discuss that account balance too.

Chris

Re: Re: Wanting a refund PAYG

Chris_B — Mon, 30 Oct 2023 08:22:26 GMT

@AaronM1987 It’s not that EE didn’t give you a plug it’s the manufacturer who doesn’t supply them. You’ve also had yearly price increases as per your contract T&Cs. If your phone is reporting it’s wet when you try and charge it that’s nothing todo with EE. Just perhaps the charging point is wet as that’s why you get that message.