topic Re: Netflix still working without payment in Contracts & Billing

Netflix still working without payment

James2575 — Tue, 18 Jul 2023 09:40:09 GMT

I left ee a couple of months ago, I cancelled my Netflix perk and removed the £9 upgrade. Somehow Netflix is still active, I'm not being charged because I had no previous payment method apart from it being added onto my bill. How is my Netflix account still active without them being able to collect any payment from EE?

Re: Netflix still working without payment

Alex_M — Tue, 18 Jul 2023 09:51:45 GMT

When you say netflix is still active, do you mean your account still exists, or that you are able to watch videos etc?

On your netflix account, you should be able to see your subscription status.

Re: Netflix still working without payment

James2575 — Tue, 18 Jul 2023 10:07:39 GMT

I'm able to watch videos as if I still have a subscription, but Netflix have no way to bill me as I'm not with EE anymore, nor did I have a previous billing method for them to revert to

Re: Netflix still working without payment

Alex_M — Tue, 18 Jul 2023 10:17:50 GMT

Have you checked your subscription on netflix as above? What does it say?

Re: Netflix still working without payment

James2575 — Tue, 18 Jul 2023 10:21:13 GMT

Premium ultra HD, it even says that my billing is through EE

Re: Netflix still working without payment

James2575 — Tue, 18 Jul 2023 10:23:36 GMT

Re: Netflix still working without payment

Alex_M — Tue, 18 Jul 2023 10:29:22 GMT

In this case, I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone ans confirm that the addon has been removed and that there are no outstanding charges on your account.

If this is the case, then contact Netflix and ask them to cancel your subscription - or enjoy free Netflix as it's probably a bug on their end! 😊

Re: Netflix still working without payment

speedygonzalez — Sun, 29 Oct 2023 06:08:46 GMT

James did you ever get this sorted? I also left EE . I can't change my package or any bank details as Netflix think I'm still with EE. EE confirmed everything was cancelled when I left.

If I try and change my package I get an email from Netflix saying EE have refused. Guessing that's because I'm no longer with them!

Re: Netflix still working without payment

Katie_B — Mon, 30 Oct 2023 07:30:00 GMT

Hello @speedygonzalez.

Welcome to the community.

If Netflix are still not accepting your email address that you used when with EE, I would recommend speaking with our customer care team on 150 to see if there is any further steps they can take.

Katie

Re: Netflix still working without payment

speedygonzalez — Sun, 05 Nov 2023 05:05:33 GMT

I can log in and watch Netflix fine but can’t make make any Netflix account changes as it wants me to go through my ee account which no longer exists.

Re: Netflix still working without payment

Leanne_T — Sun, 05 Nov 2023 08:16:43 GMT

Hi @speedygonzalez

Can you try updating the payment method, does this work for you?

The Billing and Payments (netflix.com) page has information on changing the payment method and how to contact Netflix if you have any problems 🙂

Leanne.

Re: Netflix still working without payment

speedygonzalez — Sun, 05 Nov 2023 08:22:25 GMT

No I don't get that option as it says I'm with ee.

Re: Netflix still working without payment

Leanne_T — Sun, 05 Nov 2023 09:12:12 GMT

Thanks @speedygonzalez

In this case, please get in touch with our mobile care team and they will get this looked into for you. Our Contact EE has ways to contact us.

Leanne 🙂