https://community.ee.co.uk/t5/Contracts-Billing/Re-Upgrade/m-p/1309602#M79108 <P>Hello, I spoke to someone last week regarding an upgrade to simp only and this was agreed it would now cost me £8 per month but u have taken £27 out of my account today?</P><P>Could you please have a look at this for me.&nbsp;</P><P>Many thanks&nbsp;</P><P>Nicola Irish&nbsp;</P> Wed, 04 Oct 2023 16:28:23 GMT Daisyboo2013 2023-10-04T16:28:23Z https://community.ee.co.uk/t5/Contracts-Billing/Re-Upgrade/m-p/1309602#M79108 <P>Hello, I spoke to someone last week regarding an upgrade to simp only and this was agreed it would now cost me £8 per month but u have taken £27 out of my account today?</P><P>Could you please have a look at this for me.&nbsp;</P><P>Many thanks&nbsp;</P><P>Nicola Irish&nbsp;</P> Wed, 04 Oct 2023 16:28:23 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-Upgrade/m-p/1309602#M79108 Daisyboo2013 2023-10-04T16:28:23Z https://community.ee.co.uk/t5/Contracts-Billing/Re-Upgrade/m-p/1309630#M79109 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4073269">@Daisyboo2013</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>If you check your bill in the My EE app, does it show any part charges from your old plan?</P> <P>When was your contract end date?</P> <P>James</P> Wed, 04 Oct 2023 17:09:07 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-Upgrade/m-p/1309630#M79109 James_B 2023-10-04T17:09:07Z