topic Trying to set my extras at Zero... Net page does not update in Contracts & Billing

Trying to set my extras at Zero... Net page does not update

Robwak — Sun, 29 Oct 2023 16:03:49 GMT

Has anybody else had this problem ???? Just joined EE an.d having problems updating my Mobile choices

Re: Trying to set my extras at Zero... Net page does not update

Christopher_G — Mon, 30 Oct 2023 08:42:07 GMT

Welcome to the community.

Is it a Spend Cap that you're looking to set up? Or are you setting up your inclusive extras? Have you tried on more than one device?

Chris

Re: Trying to set my extras at Zero... Net page does not update

Robwak — Mon, 30 Oct 2023 14:41:22 GMT

Hi Chris,

Thanks for getting in touch,

It's my spend cap that I want to freeze. I have 4 sims on my new EE account for my family and I pay for all of them so I want to set the limit to Zero so that they cannot use more than there paid for allowance.

Thanks Rob.

Re: Trying to set my extras at Zero... Net page does not update

James_B — Mon, 30 Oct 2023 15:57:55 GMT

Hi @Robwak,

Have you tried texting SPEND CAP to 150?

James

Re: Trying to set my extras at Zero... Net page does not update

Robwak — Mon, 30 Oct 2023 16:13:22 GMT

Hi Mark,
New to EE...
How does texting 150 work ????

Re: Trying to set my extras at Zero... Net page does not update

James_B — Mon, 30 Oct 2023 16:17:34 GMT

In your messaging app, just send the words SPEND CAP to 150 (entering 150 where you'd usually enter the recipients mobile number) like you would any other text message @Robwak

You'll then receive a reply with options to manage your spend cap.

Hope this helps. 🙂

James

Re: Trying to set my extras at Zero... Net page does not update

Robwak — Mon, 30 Oct 2023 19:13:22 GMT

Thanks...Will do that.
Do I have to send the text from all 4 of my Family sims or will it automatically be used for all of them ?????? Want to block all of them because I pay for them.

Re: Trying to set my extras at Zero... Net page does not update

XRaySpeX — Mon, 30 Oct 2023 19:42:24 GMT

Yes, a spend cap is per mobile no. However you can do all of them, 1 by 1, in your online MyEE @ Home > Plans and subscriptions > Mobile > Parental controls > Spend Cap

Re: Trying to set my extras at Zero... Net page does not update

Robwak — Mon, 30 Oct 2023 21:17:59 GMT

Hi,
Tried doing them one at a time in the page you said but on every one of them it just keep hunting for the next page when you click next and it never connects and make the change.
Will get all the mobiles together and email 150 on each of them.
Thanks for help.