topic Re: I want to pay my outstanding bill now, delayed due to fraudulent activity that o in Contracts & Billing

I want to pay my outstanding bill now, delayed due to fraudulent activity that o

Oldsojee — Wed, 21 Jun 2023 15:33:24 GMT

Well will like to pay my direct debit outstanding balance for last month, couldn't make it due to some fraudulent charges carried out on my account last month, all sorted now and will like to make my payment of £127 now, please.

Re: I want to pay my outstanding bill now, delayed due to fraudulent activity that o

Christopher_G — Wed, 21 Jun 2023 17:16:44 GMT

Hi @Oldsojee

Welcome to the community.

Is your Direct Debit still set up with your bank? Usually we'll try to take the payment once, then a few days later. If the second one doesn't go through, the Direct Debit is usually cancelled.

Chris

Re: I want to pay my outstanding bill now, delayed due to fraudulent activity that o

GJH6 — Sat, 28 Oct 2023 16:13:01 GMT

I cancelled my direct debit due to fraud and have cancelled my contract and agreed to pay £150 about 3 weeks ago. I have heard nothing. I cannot see how to access my account

Re: I want to pay my outstanding bill now, delayed due to fraudulent activity that o

XRaySpeX — Sat, 28 Oct 2023 23:12:07 GMT

@GJH6 : This user discussion forum can have no access to your specific account. You need to raise this with CS.