https://community.ee.co.uk/t5/Contracts-Billing/Old-contract-finished-started-new-contract-but-waiting-for-phone/m-p/1319042#M78951 <P>So like many others I’m still waiting for my iPhone 15PM, my issue is that I upgraded when my last contract was paid off to avoid essentially paying for a handset that had already been paid off. As I’ve not received the new phone yet and I’m told my new contract won’t start until it is dispatched, when I pay my bill this month I’ll still be paying for my handset that I have already paid off (essentially the whole reason I upgraded was to avoid this). What is my recourse if and when this happens? Will the bill be refunded onto my new bill or will I only pay the difference (between old and new bills)?</P><P>I shouldn’t have to pay the full price as the delay is through no fault of mine and as most I should just pay for line rental this month?</P> Wed, 25 Oct 2023 08:30:13 GMT BadWolf21 2023-10-25T08:30:13Z https://community.ee.co.uk/t5/Contracts-Billing/Old-contract-finished-started-new-contract-but-waiting-for-phone/m-p/1319042#M78951 <P>So like many others I’m still waiting for my iPhone 15PM, my issue is that I upgraded when my last contract was paid off to avoid essentially paying for a handset that had already been paid off. As I’ve not received the new phone yet and I’m told my new contract won’t start until it is dispatched, when I pay my bill this month I’ll still be paying for my handset that I have already paid off (essentially the whole reason I upgraded was to avoid this). What is my recourse if and when this happens? Will the bill be refunded onto my new bill or will I only pay the difference (between old and new bills)?</P><P>I shouldn’t have to pay the full price as the delay is through no fault of mine and as most I should just pay for line rental this month?</P> Wed, 25 Oct 2023 08:30:13 GMT https://community.ee.co.uk/t5/Contracts-Billing/Old-contract-finished-started-new-contract-but-waiting-for-phone/m-p/1319042#M78951 BadWolf21 2023-10-25T08:30:13Z https://community.ee.co.uk/t5/Contracts-Billing/Old-contract-finished-started-new-contract-but-waiting-for-phone/m-p/1319081#M78954 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/894293">@BadWolf21</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>The plan will change to the new one once the phone has been dispatched. I recommend speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> about your contract and bills.</P> <P>Chris</P> Wed, 25 Oct 2023 10:18:43 GMT https://community.ee.co.uk/t5/Contracts-Billing/Old-contract-finished-started-new-contract-but-waiting-for-phone/m-p/1319081#M78954 Christopher_G 2023-10-25T10:18:43Z