topic Switching From Contract to PAYG in Contracts & Billing

Switching From Contract to PAYG

Spop — Tue, 24 Oct 2023 12:16:36 GMT

Hello everyone, I need some advice.

I'm currently on a 24 month contract and have only been on it since August, however I'm struggling to keep up with the payments so I want to switch to PAYG.

How would I go about doing this? And if I switch then what bills and/or fees would I need to pay?

Thank you. 🙂

Re: Switching From Contract to PAYG

bristolian — Tue, 24 Oct 2023 12:20:49 GMT

If you started that contract in August, then you have a contractual minimum term for 24months from then.

If you are having financial difficulties, you need to contact EE CS ASAP to discuss them.

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill

Re: Switching From Contract to PAYG

Chris_B — Tue, 24 Oct 2023 12:25:51 GMT

@Spop To terminate the contract it will mean paying off that contract to the minimum term date. You get a 4% discount on the remaining term fee. Call customer service as recommended by @bristolian and explain your issue as they might be able to help.