topic Can EE access my old number in Contracts & Billing

Can EE access my old number

Ignition — Mon, 23 Oct 2023 17:27:26 GMT

Please move this to the correct section if I am in the wrong one. Thank you

I ended my contract with EE when it came to and end at the beginning of this year, but on an account i needed access to which has security, it sends a security code to my EE number, which I do not have access to anymore.

I am asking if a code is sent to that number, is there anyway EE support can access a code thats been sent to that number at all? This may be a stupid question but there is no harm in trying.

Thank you

Re: Can EE access my old number

bristolian — Mon, 23 Oct 2023 17:45:38 GMT

If your number has been terminated, it is no longer yours.

Any online site which relies on OTP for passing verification, should have an alternative means.

Re: Can EE access my old number

Ignition — Mon, 23 Oct 2023 17:58:48 GMT

Thank you for your reply. It's truly appreciated

They ask for other means which I dont have anymore, like an old bank card and old transaction. Pretty stupid to be honest, but I should have changed my number before my EE ended but I didnt think to at all.

Re: Can EE access my old number

XRaySpeX — Mon, 23 Oct 2023 18:35:25 GMT

The online site which wants to send an OTP should have a way to change the no. it is sent to, after probably 1st verifying it's yours.

Re: Can EE access my old number

davecres1 — Fri, 03 Nov 2023 23:07:27 GMT

Once the number has been terminated it goes into quarantine for 6 months I believe so can't be re-issued to you or anyone else. After that it goes back into their pool of usable numbers. Any SMS sent to your old number would just bounce on deactivation.