topic Re: Cancelling within the 14 Days in Contracts & Billing

Cancelling within the 14 Days

c00kie72 — Sat, 07 Oct 2023 09:23:50 GMT

I recently signed up to EE on a sim only plan.
My new sim card arrived on Sept 27th and on that date I completed and emailed off the cancellation form to the email address provided.
I've not received any acknowledgement of my email being received.
I've tried phoning up about this and all that happens is that I'm on hold for ages, I just don't have time to sit waiting on hold for hours to get this sorted out.
Is there anyone on here from EE that can help with this please as I just want to get confirmation that my cancellation request has been received and will be processed?

Re: Cancelling within the 14 Days

Leanne_T — Sat, 07 Oct 2023 10:06:21 GMT

Hi there @c00kie72

Thanks for coming to the community.

To check the cancellation request and get an update on this you can contact our returns team on 0800 079 0103 and they can check this for you. Our customer care team may also be able to check the request, you can use our message us option on the Mobile phone (ee.co.uk) page to contact the team.

Thanks 🙂

Leanne.

Re: Cancelling within the 14 Days

c00kie72 — Sat, 21 Oct 2023 12:35:42 GMT

Your reply was of no help to me Leanne.

I had already stated that I don't have time to sit on hold for hours, and you advise me to call up!!
I did try calling the number you suggested once, but that department isn't open at weekends.
During a tea break I tried calling while at work, and guess what I'm in a cue and EE are currently dealing with heavy call volumes so waiting times are going to be long.

I've now received a letter today from EE warning me of suspension of my service as I've not paid my £15.99 that was due.

Is there anyone on here that can actually help me with this rather than provide me with a phone a number that I don't have the time to call?

Re: Cancelling within the 14 Days

Christopher_G — Sat, 21 Oct 2023 13:42:10 GMT

Hi @c00kie72

We don't have access to your account here in the community.

Have you managed to get through to speak to someone about your account yet?

Chris

Re: Cancelling within the 14 Days

c00kie72 — Sat, 21 Oct 2023 13:43:37 GMT

Hi Chris

Thanks for your reply.

I've just finished using the chat service and it's been sorted now.

Re: Cancelling within the 14 Days

Christopher_G — Sat, 21 Oct 2023 13:48:38 GMT

That's good to hear, thanks for letting us know, @c00kie72. Thanks for your patience too.

Chris