topic Re: Cannot see my mobile phone bill in Contracts & Billing

Cannot see my mobile phone bill

MaryAna — Sat, 29 Jul 2023 12:15:01 GMT

I got a text message with a link to my bill but the link does not show a bill. All I can do is see my profile, shop for more phones and other stuff - but no bill.

One reply says to go to Contracts and Billing but that option doesn't exist.

Surely a link that clearly states ' you can view you bill' should be able to manage to link to my bill.

Re: Cannot see my mobile phone bill

XRaySpeX — Sat, 29 Jul 2023 12:59:50 GMT

What are you using to try & see it?

Re: Cannot see my mobile phone bill

MaryAna — Sat, 29 Jul 2023 13:33:47 GMT

I'm just using the link from the ee text message ee.co.uk/bills.
I have now found the billing link and it tries to load the bill but when it's almost finished loading, it just starts again!
I am giving up and not wasting any more time on this as it will be easier to check my bank account tomorrow to see what I've been charged.

Re: Cannot see my mobile phone bill

Katie_B — Sun, 30 Jul 2023 06:55:23 GMT

Hello @MaryAna.

I am sorry to hear the link was not working.

Have you tried logging in to your My EE account?

All your bills are stored here.

Katie

Re: Cannot see my mobile phone bill

Billybamboozle — Fri, 20 Oct 2023 20:59:48 GMT

I too am having issues trying to see my mobile bills. There is no way of seeing these as there is no contact / click button to direct me to the bills.

This is proving to be a poor customer service and needs to be addressed.

Re: Cannot see my mobile phone bill

Christopher_G — Sat, 21 Oct 2023 07:14:23 GMT

Hi @Billybamboozle

Are you having the same problem both through the EE App and your EE Online account?

Chris

Re: Cannot see my mobile phone bill

Billybamboozle — Sun, 22 Oct 2023 10:28:00 GMT

Hi Chris G,

I only use my EE online Account. I don't have or use the EE App.

Billybamboozle.

Re: Cannot see my mobile phone bill

Christopher_G — Sun, 22 Oct 2023 12:59:32 GMT

OK, thanks @Billybamboozle

I recommend either trying the EE App, or speaking to our Mobile Care team so they can help you get access to those bills.

Chris