topic Re: I cancelled at end of 24m contract, why am I still be charged 2months later? in Contracts & Billing

I cancelled at end of 24m contract, why am I still be charged 2months later?

Wendyflett — Thu, 19 Oct 2023 05:02:10 GMT

Re: I cancelled at end of 24m contract, why am I still be charged 2months later?

chistery — Thu, 19 Oct 2023 06:29:40 GMT

Hi @Wendyflett How did you cancel? Did you get confirmation from EE that it was cancelled?

Re: I cancelled at end of 24m contract, why am I still be charged 2months later?

Wendyflett — Thu, 19 Oct 2023 07:26:36 GMT

Hi. It was by telephone on 4th August. The guy I spoke to told me that my last payment would be on Septembers bill. I ‘think’ I had a letter but no messages or emails but I would have to check.

Re: I cancelled at end of 24m contract, why am I still be charged 2months later?

bristolian — Thu, 19 Oct 2023 07:34:01 GMT

If you have given 30days cancellation notice and this has not been acted upon, then you have valid cause for query with EE CS. They have access to your account.

Re: I cancelled at end of 24m contract, why am I still be charged 2months later?

chistery — Thu, 19 Oct 2023 07:54:55 GMT

Did you cancel and just want the number to terminate, or did you request a PAC to take the number elsewhere?

If you asked for a PAC, and not used it, EE wouldn't cancel the account and it would just roll on again.

As @bristolian says though, contact EE and ask why and let us know what happens.

Re: I cancelled at end of 24m contract, why am I still be charged 2months later?

Wendyflett — Thu, 19 Oct 2023 08:38:37 GMT

It was just a straightforward cancellation for a tablet.

Re: I cancelled at end of 24m contract, why am I still be charged 2months later?

Katie_B — Thu, 19 Oct 2023 10:02:58 GMT

Hi @Wendyflett.

Please give our customer care team a call on 150 and they will be able to look into this further.

Katie