topic Re: Changing sim only monthly either upgrade or downgrade to another sim only in Contracts & Billing

Changing sim only monthly either upgrade or downgrade to another sim only

KungFuSu — Wed, 18 Oct 2023 16:05:49 GMT

Hi,

I have searched and searched for an answer but can’t find out if you can change from one sim only monthly plan to a different sim only monthly plan, therefore downgrading or upgrading.

I am moving from Plusnet so have Plusnet customer only plans but it doesn’t say if at the end of the month (sim only) you can change it to have less/more data and so changing the monthly cost.

Say this could easily be done, would I still have the same pricing as offered currently or would it go to the current (all) EE customer plans and pricing?

TIA

Re: Changing sim only monthly either upgrade or downgrade to another sim only

XRaySpeX — Wed, 18 Oct 2023 16:13:30 GMT

You can't downgrade mid-term.

Re: Changing sim only monthly either upgrade or downgrade to another sim only

bristolian — Wed, 18 Oct 2023 16:17:12 GMT

If you are on a 30day (so no minimum term) SIM-only, I see no reason you couldn't increase or decrease your allowance from month-to-month.

If you are on a 12month or 24month SIM-only, the same mid-term rules are likely to apply as per a handset-plan, that you can increase your allowance anytime but only decrease in limited circumstances.

Re: Changing sim only monthly either upgrade or downgrade to another sim only

AngelaCripps — Fri, 05 Apr 2024 10:25:04 GMT

I've tried to do the same thing. Turns out you can't do this online.

You can only 'add' another line from the website, so you need to:

1. Call 150 from your phone... then when you ask to speak to someone it cuts you off and then takes you

2. IVR where you choose what you need and then end up back at calling 150 and should be answered quicker this way

3. Once they get you through to a person, they can then help you adjust your current plan.