topic Re: Text in Contracts & Billing

Text

madeline50 — Mon, 16 Oct 2023 11:51:37 GMT

Hi just wondering why I have not had a text with this month bill details ? My bill date is the 15th ? I have been getting these for years but not last two month last month I sent messaged then got the text but I would prefer just getting the text with out having to remember thank you 😊

Re: Text

Katie_B — Mon, 16 Oct 2023 13:57:32 GMT

Hello @madeline50.

Welcome to the community.

Have you recently upgraded or made any account changes that could have stopped your bill reminders?

Katie

Re: Text

madeline50 — Mon, 16 Oct 2023 14:51:21 GMT

Thanks for message

no I haven’t made any changes

Re: Text

Katie_B — Mon, 16 Oct 2023 15:13:55 GMT

Thanks for confirming @madeline50.

I'd recommend giving us a call so this can be looked into further.

Katie

Re: Text

madeline50 — Mon, 16 Oct 2023 15:18:13 GMT

I will when I get time thabks

Re: Text

Katie_B — Mon, 16 Oct 2023 15:18:46 GMT

Please be sure to keep us updated @madeline50.

Katie 🙂